1. What Is WhatsApp Automation?

WhatsApp automation uses chatbots, APIs, and automated messaging tools to send
predefined messages, respond to customer queries, and streamline communication
without manual effort.

2. How Does WhatsApp Automation Work?

WhatsApp automation uses predefined workflows where:
1.A customer sends a message.
2.A bot or automated system replies instantly.
3.The conversation flows based on predefined rules or AI-based responses.

3. What Are the Benefits of WhatsApp Automation?

24/7 Customer Support – Instant replies anytime.
Increases Engagement – Personalized automated responses.
Saves Time & Resources – Reduces the need for manual replies.
Improves Lead Generation – Captures and qualifies leads automatically.

4. What Are the Key Features of WhatsApp Business API?

Automated replies (greeting, away messages).
Chatbots for instant support.
Bulk messaging for promotions.
Integration with CRM & ERP systems.

5. How Can Businesses Start With WhatsApp Automation?

1.Apply for WhatsApp Business API through partners like Twilio, WATI, or Zoko.
2.Choose an automation platform (like WhatsApp Cloud API or chatbots).
3.Create message templates for automated replies.
4.Integrate with CRM, website, or Facebook ads for lead generation.

6. What Are the Best WhatsApp Automation Tools?

WATI – No-code chatbot automation.
Twilio – API-based messaging solutions.
Zoko – WhatsApp marketing automation.
Botsup – AI-powered WhatsApp bots.

7. How Can WhatsApp Be Integrated With CRM Systems?

Many platforms like HubSpot, Salesforce, and Zoho CRM allow WhatsApp integration to:

• Track customer conversations.
• Automate follow-ups.
• Send reminders and updates.

8. What Is a WhatsApp Chatbot?

A WhatsApp chatbot is an AI-powered tool that automatically replies to messages,
handles queries, and provides instant customer support.

9. How Can Businesses Use WhatsApp QR Codes?

WhatsApp QR codes allow instant chat initiation when scanned. Businesses use them
for:
Storefronts & packaging (customers can scan & chat).
Websites & social media (to start automated conversations).

10. How Can Businesses Use WhatsApp for Lead Generation?

Use Click-to-WhatsApp ads on Facebook & Instagram.
Place WhatsApp chat widgets on websites.
Offer free resources (ebooks, discounts) in exchange for WhatsApp opt-ins.

11. What Is a WhatsApp Drip Campaign?

A drip campaign is a series of automated messages sent over time to nurture leads and
drive engagement.

12. How Can WhatsApp Be Used for Customer Support?

AI chatbots handle FAQs.
Live agent takeover for complex queries.
Order tracking & status updates via automation.

13. What Are WhatsApp Broadcast Messages?

WhatsApp Broadcast allows businesses to send bulk messages to multiple contacts
without creating a group.

14. How Can WhatsApp Be Used for E-commerce Sales?

• Automate order confirmations & shipping updates.
• Send personalized product recommendations.
• Enable in-chat product purchases using WhatsApp Pay.

15. What Are AI-Based WhatsApp Chatbots?

AI-powered chatbots understand customer queries and provide relevant answers
without human intervention.

16. How Do WhatsApp Bots Handle Customer Queries?

• Keyword recognition (e.g., “order status” → tracking info).
• Predefined responses for common questions.
• AI-based chatbots for complex conversations.

17. What Is a WhatsApp Webhook?

A webhook is a real-time notification system that alerts businesses about new
messages, orders, or events.

18. How Does WhatsApp Automation Improve Customer
Retention?

Automated follow-ups keep customers engaged.
Personalized offers & discounts boost loyalty.
Instant query resolution improves satisfaction.

19. What Are WhatsApp’s Policies on Bulk Messaging?

Businesses must use approved templates for bulk messaging and avoid spammy
content.

20. What Is End-to-End Encryption in WhatsApp?

WhatsApp uses end-to-end encryption, meaning only the sender and receiver can read
messages.

21. How Can Businesses Get Verified on WhatsApp?

To get a green tick verification, businesses must:
Have a registered business name.
Use WhatsApp Business API.
Follow WhatsApp’s commerce policies.

22. What Is the 24-Hour Messaging Window in WhatsApp
Business API?

Businesses can only send freeform messages within 24 hours of a customer’s last
message.

23. What Are WhatsApp Message Templates?

Message templates are pre-approved messages used for:

• Order updates
• Booking confirmations