1. What is Social Media Crisis Management?

a) Handling unexpected issues or negative feedback on social media in a professional manner
b) Creating ads to increase sales
c) Writing blog posts for your website
d) Increasing the number of social media platforms you use

2. What is the First Step in Managing a Social Media Crisis?

a) Acknowledge the issue and respond promptly
b) Ignore the issue and hope it resolves on its own
c) Delete all posts related to the issue
d) Block users who are complaining

3. Why is it Important to Have a Social Media Crisis Plan?

a) It helps brands prepare for and respond to potential issues quickly
b) It increases the number of followers
c) It guarantees that no crisis will occur
d) It replaces the need for advertising

4. Which of the Following is a Good Way to Handle Negative Feedback on Social Media?

a) Respond professionally and offer solutions to resolve the issue
b) Delete the comment immediately
c) Ignore the feedback entirely
d) Argue with the person who left the comment

5. Why is Monitoring Social Media Important in Crisis Management?

a) It helps brands identify and address potential issues before they escalate
b) It increases the number of likes on posts
c) It creates new content automatically
d) It only helps improve paid ads